All screen images are for illustrative purposes only.
You’ve got questions. We’ve got answers.
About PayPal Credit and our offers
PayPal Credit is a regulated credit product. It gives you a credit limit which can be used for promotional offers or making purchases at your standard variable rate online and now, with the PayPal Credit Card, in-store too.
If your application is successful, PayPal Credit will be available as a funding source within your PayPal wallet and can be used for purchases in most places where PayPal is accepted. With the PayPal Credit Card, you can also use your credit limit anywhere Mastercard is accepted.
You can make purchases by selecting PayPal Credit at checkout, or by using your PayPal Credit Card.
PayPal Credit will provide you with a monthly statement showing your transactions and detailing the minimum repayment amount. Repayments can be made by monthly direct debit, directly from your PayPal account or by speaking to our customer service agents. For further information on how you can pay your PayPal Credit balance, see the ‘Make a Payment’ section below.
For purchases less than £99.00, interest is charged at your standard variable rate if the full amount is not paid off by the date shown on your statement.
In addition, PayPal Credit lets you access two types of promotional offers:
- 0.00% for 4 months on all purchases of £99.00 and over;
- and instalment offers with selected merchants (not available with the PayPal Credit Card)
If you use any of these promotional offers, they will also be detailed on your monthly statement, as well as in the PayPal Credit section of your PayPal account.
Your monthly minimum repayment will be shown in each statement and in the PayPal Credit section of your PayPal account. Any offers you have are also detailed in these locations.
Your minimum repayment amount is calculated based on your purchases, and will include:
- Any instalment offers payments due for that month +
- 2% or 2.5% of the outstanding balance (depending on your credit agreement terms (The outstanding balance excludes any instalment offer balances, but includes any 0% for 4-month offer balances); or the full balance if this is £5 or less +
- Any interest, charges, and arrears.
Here’s an example of how your minimum repayment is calculated (in this example we haven't shown any interest on the standard balance):
£600 at 0% Instalment offer (spread over 6 months)
- The minimum repayment is £100.00
£300 standard balance
- The minimum repayment is as follows: 2.00% of £300.00 = £6.00
£100 at 0% for 4 month balance
- The minimum repayment is as follows: 2.00% of £100.00 = £2.00
If you had all of the above balances on your account, your minimum repayment would be £100.00 + £6.00 + £2.00 = £108.00 plus any interest, charges, and arrears owing.
0% interest for 4 months is available on single transactions of £99 or more. This means when you spend more than £99 in one shopping basket, you’ll benefit from the offer and won’t be charged any interest on that transaction for 4 months after purchase. This applies automatically to any purchase made using PayPal Credit in excess of this value, except those to which another promotional offer (such as an instalment offer) applies. You can use this offer as many times as you like as long as you have an available credit limit and your account is in good standing.
During the 4 months’ offer period, the 0.00% balance is included in calculating your monthly repayments. You must make your minimum monthly payment or your 0.00% offer may be removed. Any remaining balance due after the offer period or any transactions under £99.00 will be charged interest at your standard variable rate. Please see the Credit Agreement for more details.
Installment offers are only available with PayPal Credit in checkout, not with the PayPal Credit card. With selected merchants, when you check out with PayPal Credit, you’ll be shown a selection of instalment offers which enable you to spread the cost of your purchase across a number of repayments. These instalment offers vary by merchant and allow you to choose a set monthly repayment over a period from 6 to 48 months to help spread the cost of larger purchases in a more manageable way.
Instalment offers will always have an interest rate lower than the standard variable rate, and many merchants offer 0.00% instalments with PayPal Credit. If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit.
It is important that you think about whether you can afford the monthly repayment for any instalment offer. This will be included in your monthly minimum repayment amount and will need to be paid each month.
If you fail to make repayments or in certain other circumstances, PayPal may remove your offer and any outstanding amount will be charged at your standard variable rate. Please see the Credit Agreement for more details.
PayPal Credit gives you a credit limit which can be used for promotional offers. You can have multiple promotional offers on your account, up to your agreed credit limit and without needing to reapply. This means you can combine standard purchases with the two types of promotional offer available to help spread the cost and manage your budget.
Assuming you are up to date with your repayments from previous billing periods, we apply your payment first toward the minimum amount due in your statement and then any additional amount left is allocated as follows:
- Toward any monthly payment due on an instalment plan. If you have more than one instalment offer plan, our system will repay the plan with the highest interest rate first followed by the plan(s) at a lower interest rate(s); then
- Toward balances that are subject to the standard variable interest rate (interest and fees on your statement are paid off before any principal); then
- Toward any promotional offer balance: this could be your 0% p.a. interest for 4 months on purchases over £99, that is yet to expire or the balance of an instalment plan; then
- Toward any other balances shown on your statement.
If you have two or more instalment plans with the same interest rate or two or more promotional offers (for example two 0% p.a. interest for 4 months purchases, one expiring in June and one in September) repayments are allocated based on the expiry date, with the soonest to expire being repaid first.
Example:
On your May statement, you have a balance of £750 which comprises the following purchases:
- Sunglasses- £100 @ 0% p.a. for 4 months expiring on 30th June (0% for 4 Offer 1)
- Camera- £250 @ 9.9% p.a. for 12 months expiring 30th October (Instalment Plan 1)
- Watch- £400 @ 0% p.a. for 4 months expiring on 30th July (0% for 4 Offer 2)
- £0 balance at standard variable rate
The minimum payment due assuming no interest or charges have been applied is £32.90. This is the Instalment Plan 1 monthly amount due plus 2% of each 0% for 4 Offer balance.
You decide to pay £100, which is more than the minimum payment due but less than the full balance. From your £100 payment, £32.90 is allocated to the minimum due payment, which leaves £67.10 to be allocated to the above balances as explained here:
- Entire £67.10 allocated to Instalment Plan 1 (the camera at 9.9% p.a.). This is because any amount in excess of the minimum monthly payment due is used to repay that remaining instalment balance. This will NOT reduce monthly instalments due going forward but will shorten the duration of your plan so that it will end sooner. If the balance owed on the camera was £250, we would allocate £22.90 plus £67.10 toward repaying this, resulting in the balance the following month being reduced to £160. You would still be required to make a repayment toward the camera purchase in the following month but the instalment plan would end earlier than 30th October.
- £0 toward your standard variable rate balance as you are not repaying a standard balance for this statement period. A standard balance is made up of standard purchases of goods and services you make using PayPal Credit that are not promotional balances. A balance of £80 for the purchase of clothes does not qualify for a promotional offer of 0% (less than £99) or an instalment plan so this is a standard variable rate balance.
- £0 toward your 0% for 4 Offer 1 (sunglasses)
- £0 toward your 0% for 4 Offer 2 (watch)
NOTE: Purchases on a 0% p.a. for 4 month promotion will only be paid down in the event there are no Instalment Plans or standard variable rate balances on your account.
How would your repayment be allocated the following month (on your June statement)?
Assume you have not made any new purchases in the last month, your minimum due payment this month is again £32.90. One of your Promotional Offers (sunglasses) is due to expire this month. This means if you do not repay the full amount outstanding on the sunglasses this month, we will start to charge interest on that outstanding amount from next month.
The balance on the sunglasses is £100.
We tell you when your promotional offer is due to expire, and you decide you want to repay the full £100 balance for the camera to avoid interest being charged.
You make a payment of £132.90 (£100 + £32.90) which is more than the minimum due but less than the full balance.
This means after repaying the minimum due amount of £32.90 we will allocate the remaining £100 in the following way:
- Toward your 0% for 4 Offer 1 (the sunglasses) because the interest free period is expiring this month on 30th June which repays this purchase of £100 in full; then
- Any amount remaining after payments towards 0% for 4 Offer 1 (your sunglasses) pays down the remaining Instalment Plan 1 (the camera). This will not reduce monthly instalments due going forward but will shorten the duration of your plan so that it will end sooner; then
- £0 toward your 0% for 4 Offer 2 (watch) unless your camera purchase has been repaid in full (this is because this offer does not expire until 30 July).
No. You cannot select which purchases to pay off first, as our system is designed to automatically apply your repayments to purchases with the highest interest rate first whilst also ensuring that any instalment offer plans are repaid within the term of the plan.
This means if you have any 0% for 4 offer purchases and are also repaying an instalment plan(s), our system will always allocate repayments over the minimum monthly payment to the instalment plan(s) with a higher rate of interest first. The exception is where your 0% p.a. for 4 months offer is going to expire in that month, in which case we will apply your repayment over the minimum monthly payment to that 0% for 4 months offer before the instalment plan.
However, this is to your advantage as it means you pay less interest overall across all of your PayPal purchases.
To avoid being charged interest on any 0% p.a. for 4 months purchase, you must repay any remaining balance of that purchase in full during the month that the interest free period expires.
If your PayPal Credit account balance is comprised entirely of purchases at a 0% p.a. for 4 month Promotional Offer, your payments will be allocated to those balance based on the date order in which the promotional offers expire.
Information about any active Promotional Offers and Instalment Plans (such as remaining balances and the expiry dates) can be obtained at any time, by logging into your account on PayPal.com or in the PayPal mobile app.
Getting started
Applying for PayPal Credit is easy. Simply complete our short application form here and, if approved and once you accept the Credit Agreement, you’ll have a credit limit linked to your PayPal account almost straight away. Before you apply, please make sure you:
- Are a UK resident aged 18 years or older
- Have a good credit history
- Have not recently been declared bankrupt
- Are employed and have an income greater than £10,000 per year
The first stage of the PayPal Credit application process will ask you to sign into your PayPal account or offer you the opportunity to sign up for one. Once you’ve signed up for a PayPal account, you can begin the application for PayPal Credit, Click here to apply. Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept our User Agreement.
The application form takes minutes to complete. We'll then run a soft credit check and if approved, you’ll have a credit limit linked to your PayPal account once you’ve accepted your credit agreement. This approval process will only take a few seconds and then you’re ready to go.
You can contact PayPal Customer Services to change your business account to a personal account to apply for PayPal Credit. Alternatively, you can create a new personal account to apply.
To determine the size of your credit line we use the information you provide in the application form along with internal PayPal data and an external credit check.
Make a payment
The recommended way to keep on top of your PayPal Credit account is to set up a Direct Debit. But if you prefer to make a manual payment, it’s simple to do online, on the app, by phone, by post or by contacting our customer service team.
You can make a single payment from your PayPal balance, bank account or debit card at any time, or schedule future one-off payments from your bank account or debit card. You cannot use a credit card to repay PayPal Credit.
Please click here for an illustrative guide on how to make a manual payment.
You can also make a payment by calling PayPal Customer Service, 0800 368 7155. They’re able to accept payment via any debit card – even those not linked to your PayPal account (as long as it’s a card in your name).
You can set up monthly Direct Debit payments on our app or online. You need to have a bank account linked to your PayPal wallet account first. Direct Debit authorisation will need to be completed before you can set one up, and this can take a few days.
Please click here for an illustrative guide on how to set up a Direct Debit.
There are 3 different options available when you choose to set up Direct Debits. You can choose to pay:
- the minimum amount due
- the last statement balance
- any "other amount" in between each month.
If you make changes to your direct debit it can take up to a month to implement which means you may need to add a manual payment in month to ensure you are covered and the direct debit changes will be implemented the following month.
If you choose to pay the minimum amount due or the last statement balance, you will need to set up the Direct Debit at least 4 working days before your due date for the Direct Debit to start on that due date. If you set it up any later than this, the Direct Debit may not start until the next month. We will tell you when you’re setting up the Direct Debit exactly when it will take effect from and if you need to make an interim payment.
If you choose to pay any "other amount", it is important to note that the Direct Debit will not start on your next due date. It is likely to start the following month. Please be sure to make a single payment the month you set it up to avoid missing any payment due. We will tell you when you’re setting up the Direct Debit exactly when it will take effect from.
We will automatically send you monthly reminders to notify you of when your payment is due. You can check your estimated due date on the mobile credit hub in your PayPal Credit account. Your due date will also be shown in your next statement email and your statement.
For customers who have set up a Direct Debit, we will automatically send you a monthly email reminder 15 days in advance of your due date. Customers who have not enrolled for Direct Debit will receive an email reminder 5 days in advance of their due date.
Emails are sent to the primary email address on your PayPal account. This is the email that you use when logging in to PayPal account.
Payments will reflect on your PayPal Credit account the same day you make them, however, will show as pending. It can take up to 5 working days for the funds to leave your bank account and be applied to your PayPal Credit account.
No, you can either make a payment from your bank account, debit card or PayPal balance or set up a Direct Debit.
No, you can only set up direct debit payments from a bank account linked to your PayPal account.
If you're finding it difficult to make a payment, Please call our PayPal Credit customer service team on 0800 368 7155 and we will do our best to help you. The organisations below should also be able to answer your questions and suggest suitable courses of action:
Citizens Advice:
- England and Wales www.citizensadvice.org.uk
- Northern Ireland (Advice NI) www.adviceni.net
- Scotland (Citizens Advice Scotland) www.cas.org.uk
Alternatively:
- PayPal has teamed up with PayPlan, a third-party organisation where you can access confidential friendly guidance and advice on the range of options available to you, completely free. They work with you to help you get back in control of your finances. Call 0800 917 7823 or visit www.payplan.com
- StepChange Debt Charity: call 0800 138 1111 or visit www.stepchange.org
- National Debtline: call 0808 808 4000 or visit www.nationaldebtline.org
- MoneyHelper: Call 0800 138 7777 or visit www.moneyhelper.org.uk
- For more guidance on managing your budget, you can also visit our Spend Smarter page
Once your statement has generated, your next payment due date will show in your PayPal Credit account. Your due date is also shown in your statement.
Manage your account
You can keep track of your PayPal Credit activity and history by logging in to your PayPal account and selecting PayPal Credit. You can also find more information about PayPal Credit, including a video on how to manage your account here.
You can view and/or download statements by reviewing your PayPal Credit details in the PayPal app or by logging into PayPal.com.
You can update your account details by reviewing your PayPal Credit details in the PayPal app or by logging into PayPal.com.
Before you close your account, you need to ensure that your balance has been paid off in full.
To close your account, you can call our PayPal Credit customer service team on 0800 368 7155. You can also submit your request via our messaging service ‘PayPal Assistant’. Click here to go to our ‘Contact Us’ page, scroll done and click on the ‘Message Us’ option. You will be promoted to log in to your account and the messaging service will appear once you’re logged in.
Using PayPal Credit
PayPal Credit is available to use at checkout at thousands of stores online where PayPal is accepted. And with the PayPal Credit Card, you can also shop in stores, anywhere Mastercard is accepted. Transactions can be made in all currencies that PayPal supports, not just GBP.
We also offer instalment offers at select merchants.
- At checkout, choose to pay with PayPal
- Simply change the payment source to PayPal Credit
- Confirm and Pay
On those merchants where instalment offers are available, remember to lookout for PayPal Credit at checkout to see the offers available to you.
If you have the PayPal App, we’ll notify you every time you use PayPal to pay, including PayPal Credit transactions. If you don’t have the App, you can download it here.
There are some business categories where PayPal Credit cannot be used as a payment option, so it won’t be offered to you as a payment option during checkout.
Some excluded categories include merchants selling adult content, stored value cards, and gambling.
Currently, your PayPal Credit limit cannot be used to send money to friends and family or to deposit funds into your bank account.
Currently, your PayPal Credit limit cannot be used for a cash advance.
PayPal Credit will not be available as a funding source to pay an invoice or money request sent via PayPal.
Yes. You’re not liable for unauthorised purchases made from your PayPal Credit account. PayPal Buyer Protection also applies to purchases funded with PayPal Credit online. If this happens, you should immediately report it to us so we can investigate and resolve it for you. You can report an unauthorised transaction through the Resolution Centre of your PayPal account. This is independent of any other statutory rights you may have. The Resolution Centre can be found in the help section. PayPal Buyer Protection does not apply to purchases made in store.
You can access the PayPal Credit hub through your Business account.
- Log in
- Select “PayPal Credit”
If your PayPal Credit purchase or credit card is declined, you will be redirected to choose another funding instrument.
Here are some common reasons why you may be unable to pay and what you can do:
- Your purchase attempt might exceed your available credit.
You can view your current credit limit and available credit by clicking PayPal Credit
If you made a payment toward your PayPal Credit balance to increase your available credit, check your balance to make sure that the payment has been applied to your account.
If you paid with PayPal Credit and the merchant hasn’t processed the transaction, it’ll affect your available credit. If you wish to cancel a pending order like this, please contact the merchant. Once cancelled, it’ll disappear from your account within 30 days. If a cancelled pending order is still on your account and you believe it's causing your later purchase attempt to be declined, you can request us to manually remove it.
- Your purchase attempt might need further verification.
For your account security, we always check to make sure the information provided during checkout matches your account details. If the information can’t be verified, the purchase will be declined.
Please make sure the information entered on the merchant’s website matches your PayPal account details.
Here are some common things to check:
- Is your name spelled the same? Avoid using nicknames or abbreviations.
- Is the phone number the same one we have on your PayPal account?
- Does the email address you entered match the email address we use to communicate with you?
- Did you enter the correct billing address at checkout? Is your billing address different than your shipping address?
Your PayPal Credit account could be closed.
If you think your account might be closed, you can call our customer service team who can check the status of your account. Please call 0800 368 7155.
We are open 8am to 6:30pm every day.
PayPal Credit might not be available for all purchases.
Depending on the circumstances of each purchase, sometimes you could be restricted from using your credit line even if the seller accepts PayPal Credit. Please try to complete your purchase using another available payment method.
You can ‘message us’ or call our support team on 0800 368 7155 if you would like further information as to why your card transaction was declined.
PayPal Credit Card
You can request a PayPal Credit card from your PayPal Credit account view on PayPal.com and in the PayPal app, subject to eligibility.
Once requested, you will receive a virtual card that you can begin using immediately.
After you’ve obtained your virtual card, you can go back into the app and request a physical, plastic version of that card to be shipped to you. Please check the address that we have on file for you to ensure that card is delivered to your current address.
Shipping typically takes 7-10 working days. You will need to have a virtual card before requesting a physical card. However, you can have a virtual card and not a physical card if you wish. There is no cost for a virtual card or for a physical card.
How to activate your credit card:
- Virtual cards are activated immediately after they are requested and issued.
- You must activate your physical card once you receive it before you can use it. You can do this by going to PayPal.com and logging into your account or opening your PayPal app and going to your PayPal Credit account. It will require you to enter the CVV number, the three-digit number on the back of your card.
You can use your virtual card online and if you have requested a physical card, this can be used in store or online. Both virtual and physical cards are able to be used everywhere Mastercard is accepted, even where PayPal isn’t accepted.
Your credit card will have the contactless feature and can be used for 0% interest for 4 months on purchases of £99 or more online and offline.
You will not be able to make instalment purchases using your credit card. You will also not be able to withdraw cash from an ATM with your credit card.
There will be no change to your interest rate, existing credit line, repayments or billing cycle.
If you only have a virtual card, the PIN can be changed at any time on PayPal.com or in the PayPal app.
If you have a physical, plastic card, the PIN can only be changed at an ATM.
Yes. Upon activating your physical card, the CVV number on your virtual card will automatically change to match the CVV on your physical card. The expiration date on your virtual card is also automatically updated. If you had set up recurring payments with your virtual card, you will need to update your card details with those merchants.
If your credit card is lost or stolen, you can report this in your PayPal Credit app, web, by informing us via the ‘message us’ option or by calling our 24/7 support team on 0800 368 7155. Once reported as lost or stolen you will be issued a new virtual card immediately and you will be able to request a physical copy of that card at any time beyond that.
Once reported, here's what we recommend you do next:
- Remove your old card from mobile wallets.
- Any automatic payments funded by your PayPal Credit account will continue as usual. But you'll need to update any automatic payments linked to your old card.
- You can still make online purchases using your PayPal Credit account when checking out online with PayPal.
You can temporarily lock (and unlock) your card both on PayPal.com and in the app so that you can temporarily block any transactions on the account to prevent fraud.
Once we have locked your card, we will send you a confirmation email. Please note that only your card is locked, you can still make online purchases using your PayPal Credit account when checking out online with PayPal, and any automatic payments set up through this account will continue as usual.
There are a number of reasons why you may not be eligible to request a credit card right now. To request a card, you will need to meet the following eligibility criteria:
You must be a UK resident with a PayPal Credit Account
Your PayPal Credit Account will need to be in good standing
Your PayPal Account will also need to be in good standing (does not have a negative balance and is not restricted or locked).
No, if you cancel either your virtual or physical card, you will still have access to your PayPal Credit account. You can continue to use your account and checkout via your online wallet.
Yes, you will be able to use your credit card for cross currency transactions. A cross-border fee of 2.5% of the converted transaction amount will be applied to the transaction total. If a payment with your Card involves a currency conversion, Mastercard’s foreign exchange rates will apply. Please see the Mastercard Currency Conversion Calculator for Mastercard’s rates.
The exchange rate and fee will be visible to you and displayed in the transaction detail when viewed in your PayPal account activity feed. See the mark-up calculated over the ECB rate here.
There will be no PayPal offered Buyer Protection for instore purchases when you pay with the physical card or your card in a digital wallet.
However, customers transacting with a credit card do have the following rights:
- Rights under Section 75 Consumer Credit Act 1974
- Chargeback rights under the Mastercard network rules
- PayPal Buyer Protection for purchases made with the card online.
You can cancel those payments by contacting us on 0800 368 7155 before the end of the business day before the next payment is due to be made. You should also contact the merchant to tell them you have cancelled the payment.
You can ‘message us’ or call our support team on 0800 368 7155 if you would like further information as to why your card transaction was declined.
Fees
Late Payments
If you’re late with a payment, PayPal may charge you a late payment fee of £12.00.
Returned Payments
You may be charged a return payment fee of £12 if you have insufficient funds to cover the payment.
Please note that we do not charge more than one £12 fee in a statement period.
For more information on how these fees apply, please refer to your Credit Agreement.
No. There is no annual fee for a PayPal Credit account.
Persistent debt
Persistent debt is defined as any customer who pays more in interest, fees and charges than they repay of the amount they borrowed (known as “principal”) in a rolling 18-month period (with a balance greater than £200 GBP during that time). We will notify you if you consistently fall into this category at 18, 27, and 36 months.
As a responsible lender, PayPal monitors the repayments of our customers. We look for signs of potential difficulty and try to recognise where improvements can be made. In this instance we’ve identified that if you increased your repayments you would repay your debt more quickly and reduce your interest costs.
PayPal Credit offers a few different ways for you to make payments.
You might consider setting up a Direct Debit, which is an easy way to pay the amount you choose automatically rather than having to make them manually yourself each month. To set up a Direct Debit or change your existing Direct Debit, log in to your PayPal account.
Alternatively, you can make or schedule an additional payment in your account by following the link above and clicking the “Make a Payment” button. You can also make a payment by calling 0800 368 7155.
If you don’t think you’ll be able to increase your payments because of other financial commitments, you can call us on 0800 368 7155. We’d like to help talk you through the options that may be available to you. We’re open 8.00am to 6.30pm Monday to Sunday.
We aim to support customers facing financial challenges. If you anticipate payment issues or have financial concerns, please visit our Help Center or contact us so we can speak to you and offer help.
Don't delay addressing payment concerns. PayPal has teamed up with PayPlan, a third-party organisation where you can access confidential friendly guidance and advice on the range of options available to you, completely free. They work with you to help you get back in control of your finances.
Alternatively, you can find free, independent support with money matters through the following debt management companies:
- The UK Government’s MoneyHelper service : Call 0800 138 7777 or visit https://www.moneyhelper.org.uk/en
- StepChange Debt Charity: www.stepchange.org/
- National Debtline: www.nationaldebtline.org/
- Money Advise Service: www.moneyadviceservice.org.uk/en. Or www.moneyadvicescotland.org.uk if you live in Scotland
- AdviceUK: www.adviceuk.org.uk/
- Citizens Advice: www.citizensadvice.org.uk/
- For more guidance on managing your budget, you can also visit our Spend Smarter page.
Cross currency
PayPal Credit can be used to purchase items in all currencies PayPal supports. PayPal will convert all transactions into UK Pound Sterling in advance of applying them to the Credit Account. Transactions will be displayed in your local currency when they show on your PayPal Credit statement.
For checkout transactions, if a currency conversion is needed for your payment, it will be completed at the transaction exchange rate we set for the relevant currency exchange. When you select PayPal Credit as your payment method you will see the exchange rate displayed at checkout. For further information on how we convert currency, see the user agreement. For PayPal Credit card cross-currency transactions, see our credit card FAQs above
If you qualify for a promotional offer, either our instalment offers or our 0% for 4 months offer, this will be applied regardless of which currency you transact in.
(Occasionally, exchange rates may fluctuate and impact whether a non-GBP transaction qualifies for a promotional offer. If you believe you should have qualified for a promotion – please call our Customer Services.)
Yes. If an eligible item that you’ve bought online doesn’t arrive or is significantly not as described in the seller’s description, you can make a claim under PayPal Buyer Protection. Buyer Protection covers all your eligible PayPal purchases including those paid with PayPal Credit.
You can return the goods to receive the refund, if eligible, direct to your PayPal Credit account. The refund will be displayed in the amount you paid in GBP.
At checkout, you will be shown the transaction value in the original currency that appears on the merchant’s website as well as the converted transaction value in GBP.
Your PayPal Credit statement will show the transaction in GBP only. No exchange rate information will be shown. You can however view the exchange rate information in your customer dashboard online as well as viewing your activity on your PayPal account statement.
Credit limit increases
We review your credit limit monthly and may invite you to increase your limit once you’ve been a PayPal Credit customer for at least 6 months. You can always request a credit limit decrease or opt out of receiving offers to increase your credit limit.
No. Unfortunately, you cannot request a credit limit increase. Credit limit increases will be offered to you when you become eligible.
To be eligible for a credit limit increase you must:
- Have been a PayPal Credit customer for at least 6 months
- Have not been in arrears in the last 6 months
- Have transacted with PayPal Credit in the last 6 months.
We also assess for affordability to make sure the limit is appropriate for you.
You can update your credit limit preferences in your PayPal account. Here’s how:
- Log in to your PayPal account.
- Go to your PayPal Credit section.
- Select Manage.
- Choose Manage preferences.
- Under Manage credit limit increases, pick one of the options:
- Review and make a decision – We’ll notify you if you’re eligible, and you can choose to accept or decline.
- Don’t receive credit limit increases – You won’t get any offers for increases.
- Tap Confirm to save your preference.
No, your new preferences will apply to all future offers only.
There are 2 options for credit limit increases:
- Manually accept or decline each credit limit increase. This means that when an offer becomes available to you, you will need to log in to your account and accept or decline the offer yourself.
- Turn off credit limit increases. This means you will not be offered a credit limit increase even when you become eligible.
Yes, when you are offered a credit limit increase you can choose to apply it to your account straight away or at any time before the offer expires.
No, once an offer has expired you’ll need to wait until your next offer. We review your credit limit monthly and will continue to offer you a credit limit increase as long as you meet our criteria.
No, you will need to review each credit limit increase offer you receive and choose to accept or decline each offer. We will only apply the credit limit increase if you have manually accepted it.
Credit Limit decreases
As responsible lenders we constantly monitor exposure and utilisation of customers’ limits. When we reassess your limit and decide to reduce your limit to a more appropriate level, there is not an option to keep your existing limit. PayPal has the right to reduce your limit at any stage.
Unfortunately we are unable to change the limit reduction amount.
No, unfortunately not, your limit decrease will take effect on the date specified in your email communication.
No. As a responsible lender we regularly get updates from credit reference agencies on your account. These updates along with a change in limit do not appear on your credit file.
A decrease may or may not affect your credit score. To find out more, please reach out to the credit reference agencies directly.
The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at:
Yes, you can call our team and request a credit limit decrease on 0800 368 7155. We can reduce your limit up until your outstanding balance.
Other FAQs
We’ll email you with more information about why your application for PayPal Credit was unsuccessful. If you apply during check out and get declined for PayPal Credit, you can still use PayPal to check out securely with your debit or credit card.
If you want to re-apply, you will be able to 35 days after your last application.
A Representative APR (Annual Percentage Rate) is an advertised rate shown on products where you borrow money so that an easier and fairer comparison can be made. It’s the typical total cost of a credit product expressed as a percentage, spread over 12 months. The Representative Annual Percentage Rate for a PayPal Credit account is 23.9% (variable). If you receive this rate, this is also the standard rate of interest that will apply to your purchases.
The Representative APR is the rate that at least 51% of those accepted for PayPal Credit will get. That means almost half of those customers who are approved may not receive the advertised Representative APR and will receive a different rate.
If you are approved for PayPal Credit, the rate we give you will depend on your individual circumstances. Your standard rate of interest is set out in your Credit Agreement.
Sometimes your purchase will benefit from a promotional offer with a lower rate of interest. Your standard rate of interest will not apply to transactions charged at a lower interest rate during the promotional offer period. See your Credit Agreement for more details.
We may increase your standard interest rate by giving you at least 30 days’ notice. For more information on when we would do this please see your Credit Agreement.
We are required to carry out creditworthiness and affordability checks to determine if PayPal Credit is right for you. As part of this process, we review information held on you by credit reference agencies and other relevant information prior to approving you for PayPal Credit.
You may withdraw from your PayPal Credit account by calling us on 0800 368 7155 within 14 days of entering into the Credit Agreement or you can contact us via our secure message centre. Click here to go to our ‘Contact Us’ page, scroll done and click on the ‘Message Us’ option. You may close your PayPal Credit account at any time, but must repay any outstanding balance.
The first option is to contact the merchant and see if they can cancel the order. If it’s too late for the merchant to do so, then you can return the goods to receive the refund direct to your PayPal Credit account.
Yes. If an eligible item that you’ve bought online doesn’t arrive or doesn’t match the seller’s description, PayPal Buyer Protection will reimburse you. Buyer Protection covers all your PayPal purchases including those paid with PayPal Credit.
For full information on eligibility, see our User Agreement.
PayPal will act as any of your payment cards which you add to your Curve wallet - just sign into your PayPal account via the Curve app and you're ready to start.
To get set up, you'll first need a bank account, an eligible payment card or PayPal Credit – attached to your PayPal wallet (AMEX and VISA cards are not eligible). Then you'll be able to switch between paying with your PayPal balance, bank or any of these funding sources at any time from the level of the PayPal app. You can find the steps to add your account here.
You'll also be able to pay using both the physical Curve card and your smartphone's digital wallet (e.g. Apple Pay, Google Pay and Samsung Pay). This does not apply to in-store purchases.
Yes, you can set PayPal Credit as preferred, it will then be the main funding source for Curve transactions.
No, you cannot repay PayPal Credit with Curve.
Contact us
For more information, you can call PayPal Customer Service on 0800 368 7155.
Hours of service:
Monday to Sunday 8am to 6.30pm (GMT)
If you’re calling from outside the UK, call 0044 800 368 7155 You can write to us at PayPal UK Ltd, c/o PayPal Credit Customer Services, PO Box 5298, Unit 1-2, Chartwell Business Centre, Worthing, BN11 9UF, UK
Alternatively, if you’re an existing customer you can use our secure message centre for all account related enquiries by logging into your PayPal Account.
Have additional questions?
We are here to help you.
Call 0800 368 7155
Our service hours are:
Monday to Sunday: 8 AM to 6.30 PM (GMT)